Website Terms of Use
1. Acceptance of Terms
By accessing or using this website (ameagency.com.au), you agree to be bound by these Website Terms of Use and our Privacy Policy. If you do not agree to these terms, you must cease using this website immediately.
2. Service Framework & Scope
Admin Made Easy (A.M.E) Agency provides managed Online Business Management (OBM), governance, and back-office administrative support.
Master Services Agreement: All client engagements, retainer packages, and operational deliverables are governed by our formal, standalone Master Client Services Agreement (MSA) executed prior to service commencement.
Independent Contractor Status: A.M.E Agency operates strictly as an independent contractor. Engagement with A.M.E Agency does not establish an employer-employee relationship, legal partnership, or joint venture.
3. Retainers, Payments & Overage Protocols
Advance Invoicing: Service packages, retainers, and initial onboarding fees are invoiced monthly in advance and are subject to strictly seven (7) day payment terms.
Capacity Allocation: Monthly retainer capacity is allocated on a use-it-or-lose-it basis. A maximum of 10% of unused monthly capacity may roll over into the immediately following calendar month upon written request, expiring after 30 days.
Cancellations & Adjustments: Retainer cancellations, downgrades, or service changes require thirty (30) days’ formal written notice prior to the start of the next billing cycle.
Out-of-Scope Rates: Urgent requests (<24-hour turnaround) or tasks exceeding allocated monthly capacity are billed at our standard Out-of-Scope Overage Rate ($120 + GST / hour) or quoted as a standalone Project Add-On.
4. Intellectual Property & Cultural Rights
Agency Material: All content, designs, frameworks, and text on this website remain the exclusive intellectual property of Admin Made Easy Agency Pty Ltd.
Indigenous Cultural & Intellectual Property (ICIP): As a 100% First Nations-owned enterprise, A.M.E Agency deeply respects ICIP. All traditional knowledge, community documentation, cultural assets, and First Nations stories shared with or managed by A.M.E Agency remain the exclusive, perpetual property of their traditional custodians.
Privacy Policy & APP 8 Data Disclosure
Admin Made Easy Agency Pty Ltd is committed to enterprise-grade data security and full compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection & Use of Information
We collect personal and operational information (such as names, business email addresses, phone numbers, and financial systems access) solely to deliver back-office administration, invoicing, and executive support services.
2. Enterprise Password Vaulting & Zero-Knowledge Security
To ensure complete system security, A.M.E Agency manages all client credentials using Bitwarden enterprise zero-knowledge encryption protocols:
Client system passwords are stored in encrypted client Collections.
Assigned personnel access client platforms via masked auto-fill protocols without plain-text credentials being exposed, copied, or transmitted over unencrypted channels.
3. Cross-Border Data Disclosures (APP 8 Compliance)
Pursuant to Australian Privacy Principle 8 (APP 8), visitors and clients explicitly acknowledge and consent to A.M.E Agency transmitting, storing, or making accessible personal and operational data to vetted offshore administrative personnel (located in the Philippines) solely for the purpose of executing back-office deliverables under direct Australian OBM supervision.
A.M.E Agency warrants that all offshore personnel are bound by:
Strict, legally enforceable Non-Disclosure Agreements (NDAs).
Centralised Bitwarden credential vaulting and zero-knowledge access controls.
Secure workspace environment protocols preventing local data downloads or unauthorized disclosures.
4. Access & Contact Information
You have the right to request access to, or correction of any personal information held by A.M.E Agency. For all privacy inquiries, data access requests, or formal contract requests, please contact:
Privacy Officer
Admin Made Easy Agency Pty Ltd
Email: admin@ameagency.com.au
Location: Brisbane, Queensland, Australia